Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellations and refunds work for paid plans ("Paid Plans") bought from OrbitSub, a sole proprietorship owned and operated by Karan in New Delhi, India, and registered as a micro enterprise under the Udyam (MSME) scheme of the Government of India ("OrbitSub", "we" or "us"). It forms part of our Terms of Service and should be read with our Payment Terms.

1. Summary

• You can cancel at any time. You keep your Paid Plan until the end of the period you have paid for.
• Your first purchase of a Paid Plan comes with a 14-day money-back guarantee.
• After that, payments, including renewals, are non-refundable, except as set out in this Policy or required by law.
• Any billing mistake on our side is refunded in full.

2. Cancelling

2.1 How. Cancel from your account settings, or from the automatic payments section of your PayPal account.

2.2 Effect. Cancellation stops future renewals. You keep access to your Paid Plan until the end of the current billing period, and your Account then moves to the free plan. Your Content is not deleted when you cancel.

2.3 No partial-period refunds. Cancelling does not refund the unused part of the current period, except as described in section 4.

3. The 14-day money-back guarantee

3.1 Eligibility. If you are unhappy with your first purchase of a Paid Plan, you can ask for a full refund within 14 days of that payment.

3.2 Scope. The guarantee applies once per person, to the first payment for a Paid Plan. It does not apply to renewals, to later purchases after a previous refund, or where the Account has been suspended or terminated for breaching our Terms.

3.3 Effect. When a refund under this guarantee is issued, the Paid Plan ends and your Account moves to the free plan.

4. Other refunds

We will refund:

1. Billing errors: any duplicate charge, charge after a confirmed cancellation, or other charge made in error, in full;
2. Removal of core features: the unused part of a prepaid period, pro rata, if we permanently remove a core feature of your Paid Plan during that period and you cancel as a result;
3. Termination without cause or discontinuation: the unused part of a prepaid period, pro rata, if we close your Account without cause or discontinue the Service;
4. Where the law requires: any refund to which you are entitled under applicable law.

5. Consumers in the EEA and UK

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a contract for digital services within 14 days of entering into it. Our 14-day money-back guarantee lets you exercise this right on your first purchase, whether or not you have used the Service. Nothing in this Policy limits the rights you have under the mandatory consumer laws of your country.

6. How to request a refund

Write to team@orbitsub.com from the email address linked to your Account, with your PayPal transaction ID and the reason for your request. We aim to reply within 7 days. Approved refunds are issued through PayPal to the payment method you used. PayPal, your bank or your card issuer may take additional time to show the refund.

7. Refusals

We may refuse a refund if we reasonably believe the request is fraudulent or abusive, for example repeated purchases and refund requests, or where the request falls outside this Policy.

8. Chargebacks

Please contact us before opening a chargeback or payment dispute, so that we can resolve the issue directly. Our Payment Terms explain what happens while a dispute is open.

9. Your statutory rights

Nothing in this Policy affects your rights as a consumer under the Consumer Protection Act, 2019 or any other law that applies to you.

10. Contact

Questions about cancellations and refunds can be sent to team@orbitsub.com.

This Policy is effective from 1 October 2026.