Refund & Cancellation Policy

Plain-language summary. Cancel anytime — you keep your plan until the end of the period you already paid for. New paid subscriptions come with a 14-day money-back guarantee on your first purchase of a plan. After that, and for renewals, payments are non-refundable, but you can always cancel future renewals. Any billing mistake on our side is refunded in full, always.

This Refund & Cancellation Policy explains how subscriptions, cancellations, and refunds work for the Service provided by KARAN (“OrbitSub,” “we”) at orbitsub.com. It forms part of, and should be read with, our Terms of Service.

1. Our plans and billing

• OrbitSub offers a free tier and paid subscription plans (currently PRO and TEAM), each available on a monthly or yearly billing cycle.
• Paid plans are billed in advance for the chosen period and renew automatically at the end of each period until you cancel.
• Payments are processed by our payment provider, PayPal. We do not see or store your card, bank, or full payment details.
• Currency: customers in India are charged in Indian Rupees (INR); international customers are charged in US Dollars (USD). The price and currency shown at checkout are the ones that apply to your purchase.
• Taxes: prices may be exclusive of applicable taxes (such as GST), which will be added where required. You are responsible for any taxes associated with your purchase other than taxes on our income.

2. Cancelling your subscription

• You can cancel at any time from Settings → Billing. No email or approval is needed.
• When you cancel, your subscription stops renewing, and you keep your paid features until the end of the billing period you have already paid for. You are not charged again after that.
• Cancelling does not, by itself, trigger a refund of the current period — you simply keep access for the time already paid, and it does not renew.
• If you cancel and change your mind, you can resubscribe at any time.

3. 14-day money-back guarantee (first purchase)

We want you to be confident trying a paid plan. When you first subscribe to a paid plan, you have a 14-day money-back guarantee:

• If you request a refund within 14 days of your first payment for that plan, we will refund that payment in full.
• To request it, email team@orbitsub.com from your account email within the 14-day window. We’ll process the refund to your original payment method.
• The guarantee applies to your first purchase of a given plan. It does not apply to renewals or to repeat purchases of a plan you previously held.
• On refund, your paid access ends and your account returns to the free tier (or to your prior founding benefits, if any).

4. Refunds after the money-back window

• After the 14-day window, and for all renewal payments, subscription fees are non-refundable, except where the law requires otherwise or where a billing error has occurred (Section 5).
• We do not provide prorated refunds for unused time, partial billing periods, or features you did not use. When you cancel, you keep access for the remainder of the period you paid for instead.

5. Billing errors — always refunded

Regardless of anything above, we will always correct genuine billing mistakes, including:

• duplicate charges for the same period;
• a charge made after you had already cancelled;
• an incorrect amount charged due to an error on our side;
• a charge for a plan you did not purchase.

Email team@orbitsub.com with your account email and any details, and we will investigate and refund any confirmed error in full.

6. Failed payments and involuntary cancellation

If a renewal payment fails or is reversed, we may downgrade your account to the free tier (founding members return to their founding benefits). You can restore paid access by resubscribing with a valid payment method. We are not responsible for fees your bank or payment provider may charge you.

7. Founding members

Founding benefits are granted free of charge to eligible early members, so there is nothing to pay and nothing to refund. Founding status is personal and non-transferable, as described in our Terms of Service.

8. How to request a refund

• Email team@orbitsub.com from the email address on your account.
• Tell us which plan and payment you’re asking about, and the reason.
• We aim to acknowledge refund requests within a few business days and to process approved refunds promptly. Once we issue a refund, the time it takes to appear depends on PayPal and your bank.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified by email or an in-product notice before they take effect, and the “Last updated” date above will reflect the current version. The policy in effect at the time of your purchase applies to that purchase.

10. Contact us

Questions about billing, cancellation, or refunds? Contact us at team@orbitsub.com.